A message from RAMS
A message from RAMS.
We value your relationship with us and want to let you know about some changes at RAMS.
RAMS will no longer be accepting new home loan applications. However, rest assured that we remain committed to supporting you and your current home loan with us.
What do I have to do?
You don’t need to do anything. You can still manage your loan or deposit products via the myRAMS app, rams.com.au, or by calling 13 RAMS (13 7267).
For customers with current applications: RAMS will be contacting you to assist you with your current application.
What’s changing?
RAMS will no longer be accepting new home loan applications and your local RAMS Home Loan Centre will soon close. If you have any questions about your current home loan or deposit products, our team is available to help at 13 7267.
Thank you for choosing RAMS.
Please see our FAQs below.
What is happening at RAMS?
RAMS will no longer be accepting new home loan applications and RAMS Home Loan Centres will close. RAMS customers can continue to access service through the myRAMS app, website and by calling 13 RAMS, that’s 13 7267.
Is RAMS closing?
RAMS’ owner, Westpac, is retaining the current RAMS loan portfolio but as part of simplifying its business, it will no longer be accepting new RAMS home loan applications.
Is my local RAMS Home Loan Centre closing?
RAMS Home Loan Centres will close as RAMS is no longer accepting new home loan applications. RAMS customers can continue to call 13 RAMS, that’s 13 7267, for support with their home loan.
What does RAMS’ closure mean for me?
Existing RAMS customers: Existing RAMS customers’ loans will remain in place, and customers will continue to access service through the myRAMS app, website and call centre.
Customers with current applications:
We will contact customers to assist them with current RAMS mortgage applications.
If you want to request any variations to your existing home loan, please call 13 RAMS, that’s 13 7267, for support.
I am experiencing difficult circumstances and seeking support. Can I still get help?
If you are experiencing financial difficulty or difficult personal circumstances, help is still available. You can contact RAMS for support via RAMS Assist or visit www.rams.com.au/about-rams/customers-in-need-of-extra-care/.
Do I have to refinance?
No. For existing RAMS customers there is no impact on your existing facilities and no action required from you.
Can I vary or convert my loan?
If you want to request any variations to your home loan please call 13 RAMS, that’s 13 7267, for support.
What’s happening to deposit accounts?
For home loan customers with a deposit account, there is no change to your deposit account details and you can access today as you have previously whether via myRAMS or making transactions with your debit card.
Customers who hold a deposit account but do not have an open RAMS home loan have been contacted separately in relation to their accounts.
I have just submitted an application that is not yet approved. What does that mean for me?
You will be contacted to further discuss your application requirements.
Who can assist me with my new lending needs?
New lending needs RAMS customers can call Westpac on 132 032, to discuss the option of a home loan with Westpac.
Can I open a RAMS Deposit Account?
There is no change to the eligibility to open a RAMS Deposit Account. Customers who meet the eligibility criteria, including that they hold an open RAMS Home Loan, will still be able to open a RAMS Deposit Account. Further information is available here - Online Savings Accounts - RAMS Saver & Action Accounts | RAMS | RAMS