Banking Code of Practice

RAMS (as a member of the Westpac Group) is committed to upholding the Australian banking industry’s standards of practice and service contained in the Banking Code of Practice (the Code).

The Code sets out the standards of practice and service in the Australian banking industry for individual and small business customers, and their individual guarantors. It requires banks to meet higher standards of ethical behaviour, fair and responsible lending and provide greater protections for customers. Where it applies, the Code is a legally binding agreement with our customers.

The new Code introduces a range of measures to make our products easier to understand and more customer-focused.

This version of the Code took effect from 1 July 2019 and replaces the 2013 Code of Banking Practice. The 2013 Code will continue to apply to certain agreements entered into before 1 July 2019.

You can request a hard copy of the Code by calling us on 13 RAMS (that’s 13 7267).

Further information on the Code can be found on the Australian Banking Association’s website.

Family law guidelines

To assist in family law proceedings, we’ve published guidelines that briefly explain how RAMS processes requests to change liability for a joint debt and to change ownership of the security, property pursuant to a Family Court Order.

To obtain a copy:

Download the 4-page PDF of the Guidelines for Parties Involved in Family Law Proceedings.

Guarantor disclosure

In compliance with the Banking Code of Practice, we provide any prospective guarantor with certain financial information about the borrower (our customer) and their loan (the facility).

This information helps the prospective guarantor understand their obligations before making a commitment.

You can download a single page PDF of the Guarantor Disclosure.