Supplementary Privacy Notices
Our supplementary notices provide additional information when you provide us with your personal information (including sensitive information, such as health or biometric information), for certain purposes such as:
- to verify your identity using facial recognition technology or by matching identity information provided against official records
- for the credit provider to respond to your application for hardship assistance in relation to consumer credit, and
- to provide you with extra care i.e., if you require assistance from a language service such as Interpreter Services or the National Relay Service.
You’ll be provided with the relevant supplementary privacy notice at the time you provide us with your personal information. Supplementary notices should be read together with the Privacy Statement.
Identity Verification
This notice explains how we collect, use, and disclose your personal information when we verify your identity by confirming the identity information you provide matches official records and/or using facial recognition technology.
Financial hardship
This notice explains why we request additional personal information and how we use your information if you need additional support from us. It also explains who we’re required to disclose information, such as a referral agency that you have consented to us referring you to.
Extra Care
This notice explains why we request additional personal information and how we use your information if you need additional support from us. It also explains who we’re required to disclose information, such as a referral agency that you have consented to us referring you to.
Third Party Privacy Notice
This notice explains how we handle and manage personal information we collect about third parties (in particular, individuals associated with them) that provide, or are seeking to provide, products and/or services to, or on our behalf and/or engage with us as part of our operations and are individuals associated with a Third-Party entity, such as officers, employees, agents, Referrers, and customers (related individuals).