FAQs - Update your profile

My account is restricted, how can I unrestrict it?

How do I certify my identity?

Do all banks have to do this or just Westpac?

How do I know this isn't a scam?

What if I have questions?

Is there anything I need to submit?

When do I need to do it?

Why do I need to update and verify my details?

How do you protect my personal information/data?

What happens if I don't update or provide my details?

What information will I need to provide?

What is the difference between source of funds and source of wealth?

Can my Power of Attorney (POA) complete this on my behalf?

What happens with joint accounts?

Why doesn’t Westpac or RAMS have this information already?

Can I get an extension?

How do I know I’m speaking to an authorised staff member?