FAQs - myRAMS

FAQs - myRAMS desktop

Can I change my card PIN?

Which web browsers are supported?

How can I enable/disable myRAMS Internet Platform?

How do I name my accounts?

How do I register for myRAMS Internet?

How do I update or change my details?

myRAMS Internet – what can I do?

Account balances

BPAY

Can I cancel a transaction?

Can I change my card PIN?

Do I need SMS security when using myRAMS Mobile?

Do I need to register for myRAMS Mobile?

How do I access myRAMS Mobile?

How do I register for myRAMS?

How do I register for SMS security?

How much does myRAMS Mobile cost?

Is myRAMS Mobile safe to use?

Log out

Move money

What is myRAMS Mobile?

What is myRAMS?

What is the RAMS app?

What to do if you think the security of your myRAMS access or RAMS account has been compromised?

What’s the difference between using myRAMS on a desktop vs mobile?

Where can I get help?

Which mobile devices/operating systems support myRAMS Mobile (on what mobile devices can I use myRAMS)

When did Open Banking launch?

Why is Open Banking good for customers?

Is Open Banking secure?

Can I opt out of Open Banking?

Why would I ask for my data to be shared?

How do I grant consent for RAMS to share my data?

Will my consumer data only be shared with my consent?

Can I cancel my consent?

Can I view or manage my consent?

How long does my consent remain active?

Can I share data from my joint accounts?

I’m a customer with another bank. How do I put a request in to have RAMS receive my available Open Banking data?

Is there a process a potential new customer could take to have their data brought over to RAMS?

How do I create or remove a Nominated Representative to share data for my company or trust?

Can my company or trust have more than one Nominated Representative?

Why am I unable to add a Nominated Representative?

What can a Nominated Representative do?